Teleperformance

Customer Retention Specialist - Advanced English [On Site Miraflores]

Job Locations PE-Lima
Requisition Post Information* : Posted Date hace 2 meses(10/1/2024 11:55 AM)
ID del Requerimiento
2024-55449
Categoría
Servicio al cliente/Soporte
Country
Peru

Resumen

Why TP?

 

We are the industry leader with presence in 95 countries! Great Place to Work has ranked us as one of the best companies in the country and the world. We don’t stop innovating, and we always go beyond. 

 

Are you ready to work with the best?

 

Responsabilidades

What you’ll do as a Customer Service for Logistics? 

  • Respond to all customer inquiries.
  • Provide excellent customer service by being a good listener.
  • Work with confidential customer information, while treating it sensitively.
  • Aim to resolve issues on the first interaction by being proactive, patient, and understanding.
  • Keep a constant working knowledge of our client’s products, services, and promotions.
  • Document and update records in the required systems.

Requisitos

This is what you need to be a part of the TOP Team:

  • An Advanced English level.
  • To live in Lima.
  • To be empathetic, respectful, and proactive.
  • To have skills to solve situations in the most positive way.
  • Desirable knowledge of Commercial Invoice.
  • Desirable experience with customer retention and minor technical support preferred

Enjoy: 

  • Renewable 6-month contract. 
  • Available to work in Miraflores Site.
  • Paid training from day one.
  • Salary:  S/. 2000 +  25% commision bonus+ S/. 260 Food card bonus 
  • Schedule available: 9:00 am to 6:00 pm.
  • Available to work 48 hours per week, Monday to Friday, weekeneds off. 🗓️ .

 

 

 

Be part of a multinational company dedicated to the BPO field and start your professional development #LikeaPro 

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