You’re the Player We’re Missing on This TOP Team! 

We’re looking for a Customer Expert. You will be responsible for providing exceptional customer care across multiple channels by addressing inquiries, resolving needs, and fulfilling requests with a focus on retention. You must maintain a direct and kind relationship with each customer to increase effectiveness and loyalty.

Who You Are: 

• Manage high-volume interactions seamlessly across multiple channels, including inbound phone calls, chat,and email, ensuring a consistent tone and quality of service.
• Act as the initial and strategic point of contact for users, representing the Acorns brand values in every interaction.
• Address and resolve questions regarding account status, investments, and technical issues.
• This requires patience, active listening, and the willingness to spend time paying individual attention to each user.
•  Proactively analyze and evaluate specific user account setups and review historical interaction data to recommend tailored solutions that best fit the user's financial journey and needs.
•  Explain technical concepts and product features clearly to a diverse range of audiences, ensuring users understand "how Acorns works" to maximize the benefits of the platform.

Who You Are: 

• Keep every customer engaged with a direct and friendly touch. 

• Help customers find the perfect products and services to fit their needs, promoting the client’s offerings with ease and expertise. 

• Handle sensitive customer data with utmost care and confidentiality. 

The TOP Team Is All About: 

• Using your advanced English proficiency to communicate effectively and grow in a global environment. 

• Being proactive, responsible, empathetic, and confident in every interaction. 

• Having a high school diploma and at least six months of experience in sales. 

• Listening closely, capturing every detail to ensure nothing slips through the cracks. 

• Approaching every challenge with a positive attitude and deliver smart, efficient solutions. 

Let’s Talk About Benefits: 

• Score up to a 15% performance bonus*. Your hustle, your rewards!. 

• Enjoy getting a meal card* to keep you fueled and ready to go!. 

• Have a long-term contract from the 6th month, because stability and peace of mind are part of the TOP Team vibe. 

• Enjoy consistent pay with full coverage and benefits because we’ve got your back. 

• Start strong with paid training. Get paid while you grow!  

• Terms and conditions apply. 

This Is What Sets Us Apart: 

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond. 

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world. 

Make a difference with the TOP Team! 

 
APLICA HOY