In this position, you will be responsible for handling and carefully responding to all inbound and outbound customer inquiries, providing excellent customer service with the help of your best ally: active listening.

Who You Are:

• A master at building genuine, caring relationships with every customer, ensuring they feel valued.
• A go-to expert who guides users flawlessly, ensuring the accuracy and completeness of the information provided.
• A detail-oriented person who handles sensitive data with care, stays informed of the latest updates, and maintains confidentiality as their superpower.
• Someone who thrives in remote work, showing that distance is never a barrier to achieving your goals.
• A language pro with advanced English skills to communicate effectively and grow in a global environment (C1 Level).
• Someone who’s always ahead of the game! With a can-do attitude, you can tackle challenges and deliver impactful solutions while catching every detail to keep things on track.

Let’s Talk About Benefits:

• Work from your own space with a 100% remote opportunity.
• Choose between 36, 40, or 42-hour workweeks with 2 days off to focus on efficiency and spend time on what matters most.
• Pocket a 15% performance bonus* to reach your financial goals.
• Access a comprehensive prepaid medical plan that ensures you're covered when you need it. It can be extended to your family at an exclusive rate.
• Rest assured: You’re covered with life insurance because you are truly important.
• Enjoy a long-term contract because we want you to grow with us.
• Receive an internet bonus.
• Get access to an employee fund that supports you at all times, with opportunities and benefits designed for you.

*Terms and conditions apply.

Location

Remote, Colombia

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures through more than 300 languages and dialects. Certified by Great Place To Work® as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members, fostering an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!